Warranty & Refund Policy
We are committed to providing quality products, reliable service, and a smooth after-sales experience.
At BestPrice.lk, customer satisfaction is important to us. This Warranty & Refund Policy explains how warranty claims, returns, replacements, and refunds are handled for products purchased from our website.
1. Warranty Coverage
Warranty coverage may vary depending on the product, brand, supplier, or manufacturer. Warranty details will be mentioned on the product page, invoice, or warranty card where applicable.
- Warranty is valid only for products purchased from BestPrice.lk.
- A valid invoice or proof of purchase is required for all warranty claims.
- Warranty applies only to manufacturing defects.
- Physical damage, water damage, misuse, burn marks, broken seals, or unauthorized repairs are not covered.
2. Warranty Claim Process
Customers must contact our support team before returning any product for warranty inspection.
- Share your order number or invoice details.
- Explain the issue clearly.
- Send photos or videos if required.
- Return the product with original box and accessories where possible.
3. Warranty Processing Time
Warranty claims may take approximately 3–7 working days for inspection, evaluation, and processing. Some supplier or manufacturer warranty claims may take longer depending on the product type.
4. Resolution Options
After inspection, BestPrice.lk may offer one of the following solutions:
- Repair: If the defect can be repaired.
- Replacement: If the product has a confirmed major defect.
- Credit Note: If replacement is not available.
- Refund: If approved under our refund conditions.
5. Return Policy
Products can be returned only if they are defective, damaged on arrival, incorrect, or not as described. Customers must inform us within 24–48 hours after receiving the product.
6. Refund Policy
Refunds are provided only after the returned product is inspected and approved by our team. Refunds are not applicable for products damaged due to customer misuse, incorrect handling, or unauthorized repair.
7. Non-Returnable Items
- Used products without defects
- Products with physical or liquid damage
- Products without invoice or proof of purchase
- Products missing original packaging or accessories
- Items damaged due to misuse or incorrect installation
8. Delivery & Return Charges
If the product is confirmed defective, BestPrice.lk may assist with return or replacement delivery. If the issue is not covered under warranty, delivery or return charges may be the customer’s responsibility.
9. Policy Updates
BestPrice.lk reserves the right to update or modify this Warranty & Refund Policy at any time. Updated policies will be published on this page.
Contact Us
For warranty, return, or refund support, please contact us:
